Account Manager

Job description

NO RECRUITERS! Only Cape Town residents may apply please. Apply via email, phone-in candidates will not be considered.

R.O.I Media is looking for a young dynamic, self-driven extrovert with fantastic communication and organisational skills to join our young and vibrant team as an account manager. This is a rare opportunity to work in a highly skilled environment and to add value. This position requires an individual who will show meticulous management of all ROI Media’s services to a designated portfolio of accounts.  The candidate must be willing to take on challenges and be responsible for delivering desired outcomes on time.

Responsibilities include but are not limited to:

·         Serving as the primary business contact for the client and is responsible for client satisfaction and profitability;

·         Consistently provide excellent customer service to accounts, as well as represent client needs and goals within the organization to ensure quality;

·         Build relationships with clients and retain and grow accounts through the development of strong relationships with key decision makers;

·         Understanding of company capabilities and service, and effectively communicates all offerings to the client;

·         Establish strong relationships with clients, including effective and accurate reporting of all client contact and requests;

·         Provides regular two-way communication between the client and team, to provide strong team representation and set proper client expectations;

·         Responsible for all day to day activities, client communications, conflict resolution, and compliance on client deliverables and revenue of your portfolio of clients;

·         Reviews all major deliverables (i.e. strategic brief, functional specifications, project plans, etc.) to ensure quality standards and client expectations are met;

·         Owns the contract and contract renewals for new work for an existing client;

·         Working with senior team to deliver against agreed Client / Agency strategies, proposals and briefs;

·         Be a liaison with the client and internal R.O.I teams, managing both relationships effectively;

·         Gaining a strong knowledge and understanding of a clients’ brand, industry and products;

·         Ensures that all processes and procedures are completed, quality standards are met, and that projects are profitable;

·         Identify new opportunities within the clients business thereby growing the business for ROI Media and prepare proposals to sell services that address these needs;

·         Project management using efficient systems and meeting R.O.I Media’s high standards of quality and outcomes;

·         Meet and/or exceed annual targets;

·         Working closely with the Management to prospect, pitch & close new business;

·         Prepare and make report on market analysis, competitor analysis and market trends;

·         Responsible for the creation, implementation and execution of Account growth and sales plan;

·         Generate and maintain a credible forecast for accounts and territories and provide this information on a regular basis to Management;

·         Reports to the Management, providing regular input on all account activity, including status and call reports on a weekly basis.

Personal Skills/Attributes

·         Strong administrative and organisational skills

·         Strong communication skills – verbal and written

·         Strong negotiation, presentation and research skills essential

·         Broad understanding of all communication disciplines, with a focus on digital. 

·         Meticulous attention to detail and focus on delivery of projects for clients

·         Highly adaptive – industry changes rapidly so ability to learn is critical

·         Ability to solve problems quickly and thoroughly

·         Must be a team player

·         Ability to think strategically and commercially and understand real return on investment.

·         Prepared to work long hours when necessary and well under pressure

·         Must have an inclination towards project management, marketing and other organisational skills.

·         Excellent understanding of digital and online (SEO, Social Media Marketing, Design and Development, online reputation management and emerging technologies)

• Analytical with the ability to review campaign results, understand them and identify opportunities for improvement.

·         Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

QUALIFICATIONS

·         At least 3 years account / project management experience is a must. Experience with managing digital projects from brief to results evaluation advantageous.

·         Proven account management skills required in order to create, maintain and enhance customer relationships

·         At least 2 years agency experience preferred

·         Marketing qualification desirable

·         Technical competence (understand SEO, web and mobile technologies)

·         Advanced MS Word, Excel and PowerPoint advantageous

·         Must have own transport.

Please note: if you have not been contacted by the end of November 2011 please consider your application to be unsuccessful.
Only short list candidates will be contacted.
Please limit all contact to email correspondence only.

Contact details
R.O.I. Media
Careers@roimedia.co.za